You are not alone! You have a support team here to help you at any point along the journey.
Library Help Desk -- This is your first port of call in the library, the librarians at the InfoHelp desk can help you with getting started with your research, and they can give you feedback on your references.
The Library Help services are based in the Library, and offer first level support for problems with JCU systems (like trouble with your passwords, email, LearnJCU or eStudent) as well as basic library enquiries. If you aren't sure who you should ask for help, click on the "Chat" icon or fill in our contact form. We'll point you in the right direction.
Subject Librarians -- Your subject librarian knows the best resources to use for your subject areas, and can help you with coming up with ideas for researching. You can contact them by email, and they can talk to you by phone or Skype if you want to arrange an appointment (within normal business hours). Find your subject librarians here.
Learning Advisers -- These incredibly helpful people can help you with all sorts of things - including how to use the right format, plan your time, brainstorm ideas and write at an academic level. They can look at your assignment to see if you have answered the question properly and give you hints and tips for writing a better assignment (give them plenty of time for this, though - don't give them a draft the day before the assignment is due). They can also help you prepare for exams. You can find out more on their website.
Lecturers and tutors -- If you want to know what your lecturers want, you should try asking them. Most lecturers will answer questions, and they are the best source of information about the subject. Their contact details are usually in the subject outline, and you can also find them on LearnJCU.
Student Services -- There are a number of other support teams within Student Services, and they can help you with most areas of student life.
Ask for help whenever you need it, and don't wait until the last minute (you can ask at the last minute, too, but it's less stressful if you ask earlier). Remember, "the only stupid question is the one you didn't ask."
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.
Except where otherwise noted, this work is licensed under a Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 International License. Content from this Guide should be attributed to James Cook University Library. This does not apply to images, third party material (seek permission from the original owner) or any logos or insignia belonging to JCU or other bodies, which remain All Rights Reserved.