Library Guides: Library Experience Cairns Guide: Cairns Library Team

Cairns Library Staff

Mark Collins - Team Leader (Cairns)	mark.collins2@jcu.edu.au	4232 1031	M - 0432 476 533
Cassie Coppenrath – Librarian	cassie.coppenrath@jcu.edu.au	4232 1027
Christia Heath – Librarian	christia.heath@jcu.edu.au	4232 1025
Elizabeth (Liz) Smyth - Casual Librarian	elizabeth.smyth@jcu.edu.au
Shannon-Lee Elcoate - Casual Librarian	shannonlee.elcoate@jcu.edu.au
Louise Devine - Casual Librarian	louise.devine@jcu.edu.au
Patricia Harris - Library Experience Assistant (LEA)	patricia.harris@my.jcu.edu.au
Jennifer Momberger - Library Experience Assistant (LEA)	jennifer.momberger@my.jcu.edu.au
Amy Zhong; - Library Experience Assistant (LEA)	yanqing.zhong@my.jcu.edu.au

Bronwen Forster - Liaison Librarian Monday to Friday (100%)	EndNote Referencing	44232 1035	bronwen.forster@jcu.edu.au Contact page
Gabriella Rogina - Liaison Librarian Monday to Friday (100%)	Dentistry Pharmacy Nursing and Midwifery EndNote Referencing	4232 1034	gabriella.rogina@jcu.edu.au Contact page
Christia Heath - Librarian	Business EndNote Referencing	4232 1025	christia.heath@jcu.edu.au Contact page
Mark Collins - Team Leader	EndNote Referencing	4232 1031	mark.collins2@jcu.edu.au Contact page

Full list of Cairns and Townsville Liaison Librarians by Discipline

Vaurian Lewin - Library Officer, Collections & Discovery	vaurian.lewin@jcu.edu.au	4232 1021
Lyn Clark - Library Officer, Information Resources	lyn.clark@jcu.edu.au	4232 1032
Bridie Soo - Library Officer, Information Resources	bridie.soo@jcu.edu.au	4232 1022
Paula Broughton - Library Officer, Research Repository	paula.broughton@jcu.edu.au	4232 1504

Key Contacts - Library Services

Mabo Library Team

Cairns Library

Your role in the organisation

We aim to exceed client expectations and provide exceptional service, creating positive experiences that result in high levels of client satisfaction and engagement.

All library services and processes are subject to ongoing assessment and improvement. We are committed to developing innovative practices that enhance the quality of service.

A great library experience involves actively assessing, anticipating and meeting client needs and expectations. Quality service is that which adds value to the provision of services by focusing on the delivery of timely, relevant and accurate information and assistance.

Library Experience Team Roles

The Team Leader, Library Experience facilitates the delivery of quality library services to staff, students and community members by managing and guiding the Library Experience team. The Team Leader liaises with internal staff and external providers regarding facilities, services and debt collection. The Team Leader approves timesheets and leave requests for members of the Library Experience team.

Librarians within the Library Experience team provide library services and assistance to staff, students and community members via the Library Help Desk, Chat, online and through social media platforms. Librarians provide appropriate levels of client assistance and referrals as needed.

This role includes:

Referencing and research help
Copyright
Readings
ALMA
Off Campus services and assistance
Teaching or assisting with classes
Creating/updating procedures
Reporting and tracking maintenance issues
Statistics collection
Website and social media content
Library displays
Event Management
First-tier IT support
Room bookings
Supporting student casuals
An obscene number of morning teas

Casual Librarians and Library Officers provide exceptional library services at the Library Help Desk and online, and support the Library Experience team. Casual Librarians and Library Officers liaise with Library and University staff in various roles.

This role includes:

Primarily working nights and weekends at the Library Help Desk
Referencing and research help
Processing payments
Referrals
First-tier IT support
Using ALMA, LibApps and other library and university related systems
Supporting Library Assistants

Library Assistants provide exceptional library services at the Library Help Desk, both in person and online. Library Assistants are responsible for opening and closing the library, and have daily tasks to complete.

This role includes:

Opening and closing the library
Completing tasks in the Cairns opening/closing procedures documents. A physical checklist is kept near or in the black communication diary
Processing payments (Fines, Binding, 3D printing etc)
Scanning for Readings and Research Online
Using ALMA (the Library management software), LibApps and other library related systems
Following procedures and processes
Reporting maintenance issues
Keeping statistics
Assisting staff/students with first-tier JCU IT services
- Eduroam
- CopyPrint
- JCU systems (LearnJCU, Students Online, eStudent, Mobile apps etc)
- Basic software assistance (MS Office, Adobe etc).

Cairns Key Contacts

Mark Collins - Team Leader (Cairns), Library Experience 4232 1031 M - 0432 476 533 mark.collins2@jcu.edu.au
Cassie Coppenrath - Library Experience Librarian 44232 1027 cassie.coppenrath@jcu.edu.au
Christia Heath – Library Experience Librarian 4232 1025 christia.heath@jcu.edu.au
Claire Swift – Manager, Library Experience and Education Engagement 4781 6753 M - 0413 692 264 claire.swift@jcu.edu.au
Bronwen Forster - Liaison Librarian 4232 1035 bronwen.forster@jcu.edu.au

Documents relevant to your role

Access these documents relevant to your role on Confluence:

Please Note: These documents are currently being updated to reflect the changes from the PSC