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JCU Cairns Library Experience Guide: Cairns Library Team

Cairns Library Staff

Mark Collins - Team Leader (Cairns) mark.collins2@jcu.edu.au 4232 1031  M - 0432 476 533
Christia Heath – Librarian christia.heath@jcu.edu.au 4232 1025  
Elizabeth (Liz) Smyth - Casual Librarian elizabeth.smyth@jcu.edu.au    
Shannon-Lee Elcoate - Casual Librarian shannonlee.elcoate@jcu.edu.au
Shannon-Lee.Elcoate@cyjma.qld.gov.au
   
Louise Devine - Casual Librarian      
Patricia Harris - Library Experience Assistant (LEA) patricia.harris@my.jcu.edu.au    
Jennifer Momberger  - Library Experience Assistant (LEA) jennifer.momberger@my.jcu.edu.au    

Bronwen Forster - Liaison Librarian

Monday to Friday (100%)

 

Business
EndNote

44232 1035 

bronwen.forster@jcu.edu.au

Contact page

Gabriella Rogina - Liaison Librarian

Monday to Friday (80%)

8am - 2.30am

 

Earth and Environmental Sciences
Engineering
Information Technology
Marine Biology and Aquaculture
Nursing and Midwifery
Zoology and Tropical Ecology
EndNote
4232 1034

gabriella.rogina@jcu.edu.au

Contact page

Janet Catterall - Liaison Librarian

Tuesdays & Wednesdays (40%)

Dentistry
Pharmacy
Medicine
EndNote
4232 1544

janet.catterall@jcu.edu.au

Contact page

 

Full list of Cairns and Townsville Liaison Librarians by Discipline

Vaurian Lewin - Library Officer, Collections & Discovery vaurian.lewin@jcu.edu.au 4232 1021   
Lyn Clark - Library Officer, Information Resources lyn.clark@jcu.edu.au 4232 1032  
Bridie Soo - Library Officer, Information Resources bridie.soo@jcu.edu.au 4232 1022  
Paula Broughton - Library Officer, Research Repository paula.broughton@jcu.edu.au 4232 1504  
Jenny Lee - Library Officer, Information Resources - Collection Development jenny.lee@jcu.edu.au    

Cairns Library

Your role in the organisation

We aim to exceed client expectations and provide exceptional service, creating positive experiences that result in high levels of client satisfaction and engagement. 

All library services and processes are subject to ongoing assessment and improvement. We are committed to developing innovative practices that enhance the quality of service. 

A great library experience involves actively assessing, anticipating and meeting client needs and expectations. Quality service is that which adds value to the provision of services by focusing on the delivery of timely, relevant and accurate information and assistance. 

Library Experience Team Roles

The Team Leader, Library Experience facilitates the delivery of quality library services to staff, students and community members by managing and guiding the Library Experience team. The Team Leader liaises with internal staff and external providers regarding facilities, services and debt collection. The Team Leader approves timesheets and leave requests for members of the Library Experience team. 

Librarians within the Library Experience team provide library services and assistance to staff, students and community members via the Library Help Desk, Chat, online and through social media platforms. Librarians provide appropriate levels of client assistance and referrals as needed. 

This role includes:

  • Referencing and research help
  • Copyright
  • Readings
  • ALMA 
  • Off Campus services and assistance
  • Teaching or assisting with classes
  • Creating/updating procedures
  • Reporting and tracking maintenance issues
  • Statistics collection
  • Website and social media content 
  • Library displays
  • Event Management 
  • First-tier IT support
  • Room bookings
  • Supporting student casuals 
  • An obscene number of morning teas

Casual Librarians and Library Officers provide exceptional library services at the Library Help Desk and online, and support the Library Experience team. Casual Librarians and Library Officers liaise with Library and University staff in various roles. 

This role includes:

  • Primarily working nights and weekends at the Library Help Desk 
  • Referencing and research help
  • Processing payments 
  • Referrals
  • First-tier IT support
  • Using ALMA, LibApps and other library and university related systems
  • Supporting Library Assistants 

Library Assistants provide exceptional library services at the Library Help Desk, both in person and online. Library Assistants are responsible for opening and closing the library, and have daily tasks to complete. 

This role includes:

  • Opening and closing the library 
  • Completing tasks in the Cairns opening/closing procedures documents. A physical checklist is kept near or in the black communication diary 
  • Processing payments (Fines, Binding, 3D printing etc)
  • Scanning for Readings and Research Online
  • Using ALMA (the Library management software), LibApps and other library related systems 
  • Following procedures and processes
  • Reporting maintenance issues 
  • Keeping statistics
  • Assisting staff/students with first-tier JCU IT services 
    • Eduroam
    • CopyPrint
    • JCU systems (LearnJCU, Students Online, eStudent, Mobile apps etc)
    • Basic software assistance (MS Office, Adobe etc). 

Cairns Key Contacts

Mark Collins - Team Leader (Cairns), Library Experience 

4232 1031

M - 0432 476 533 

mark.collins2@jcu.edu.au

Bronwen Forster - Liaison Librarian

44232 1035

bronwen.forster@jcu.edu.au

Christia Heath – Library Experience Librarian

4232 1025

christia.heath@jcu.edu.au

Claire SwiftManager, Library Experience and Education Engagement

4781 6753 

M - 0413 692 264 

claire.swift@jcu.edu.au 

Documents relevant to your role

Access these documents relevant to your role on Confluence:

Please Note: These documents are currently being updated to reflect the changes from the PSC

We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.Acknowledgement of Country

Creative Commons Licence
Except where otherwise noted, this work is licensed under a Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 International License. Content from this Guide should be attributed to James Cook University Library. This does not apply to images, third party material (seek permission from the original owner) or any logos or insignia belonging to JCU or other bodies, which remain All Rights Reserved.

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