Library Guides
Library Guides
| Mark Collins - Team Leader (Cairns) | mark.collins2@jcu.edu.au | 4232 1031 | M - 0432 476 533 |
| Cassie Coppenrath – Librarian | cassie.coppenrath@jcu.edu.au | 4232 1027 | |
| Christia Heath – Librarian | christia.heath@jcu.edu.au | 4232 1025 | |
| Elizabeth (Liz) Smyth - Casual Librarian | elizabeth.smyth@jcu.edu.au | ||
| Shannon-Lee Elcoate - Casual Librarian | shannonlee.elcoate@jcu.edu.au Shannon-Lee.Elcoate@cyjma.qld.gov.au |
||
| Louise Devine - Casual Librarian | louise.devine@jcu.edu.au | ||
| Patricia Harris - Library Experience Assistant (LEA) | patricia.harris@my.jcu.edu.au | ||
| Jennifer Momberger - Library Experience Assistant (LEA) | jennifer.momberger@my.jcu.edu.au | ||
| Amy Zhong; - Library Experience Assistant (LEA) | yanqing.zhong@my.jcu.edu.au |
|
Bronwen Forster - Liaison Librarian Monday to Friday (100%)
|
Business |
44232 1035 |
bronwen.forster@jcu.edu.au |
|
Gabriella Rogina - Liaison Librarian Monday to Friday (80%) 8am - 2.30am
|
Earth and Environmental Sciences Engineering Information Technology Marine Biology and Aquaculture Nursing and Midwifery Zoology and Tropical Ecology EndNote |
4232 1034 |
gabriella.rogina@jcu.edu.au |
|
Janet Catterall - Liaison Librarian Tuesdays & Wednesdays (40%) |
Dentistry Pharmacy Medicine EndNote |
4232 1544 |
janet.catterall@jcu.edu.au |
Full list of Cairns and Townsville Liaison Librarians by Discipline
| Vaurian Lewin - Library Officer, Collections & Discovery | vaurian.lewin@jcu.edu.au | 4232 1021 | |
| Lyn Clark - Library Officer, Information Resources | lyn.clark@jcu.edu.au | 4232 1032 | |
| Bridie Soo - Library Officer, Information Resources | bridie.soo@jcu.edu.au | 4232 1022 | |
| Paula Broughton - Library Officer, Research Repository | paula.broughton@jcu.edu.au | 4232 1504 |
We aim to exceed client expectations and provide exceptional service, creating positive experiences that result in high levels of client satisfaction and engagement.
All library services and processes are subject to ongoing assessment and improvement. We are committed to developing innovative practices that enhance the quality of service.
A great library experience involves actively assessing, anticipating and meeting client needs and expectations. Quality service is that which adds value to the provision of services by focusing on the delivery of timely, relevant and accurate information and assistance.
The Team Leader, Library Experience facilitates the delivery of quality library services to staff, students and community members by managing and guiding the Library Experience team. The Team Leader liaises with internal staff and external providers regarding facilities, services and debt collection. The Team Leader approves timesheets and leave requests for members of the Library Experience team.
Librarians within the Library Experience team provide library services and assistance to staff, students and community members via the Library Help Desk, Chat, online and through social media platforms. Librarians provide appropriate levels of client assistance and referrals as needed.
This role includes:
Casual Librarians and Library Officers provide exceptional library services at the Library Help Desk and online, and support the Library Experience team. Casual Librarians and Library Officers liaise with Library and University staff in various roles.
This role includes:
Library Assistants provide exceptional library services at the Library Help Desk, both in person and online. Library Assistants are responsible for opening and closing the library, and have daily tasks to complete.
This role includes:
|
Mark Collins - Team Leader (Cairns), Library Experience 4232 1031 M - 0432 476 533 mark.collins2@jcu.edu.au |
|
Bronwen Forster - Liaison Librarian 44232 1035 bronwen.forster@jcu.edu.au |
|
Christia Heath – Library Experience Librarian 4232 1025 christia.heath@jcu.edu.au |
|
Claire Swift – Manager, Library Experience and Education Engagement 4781 6753 M - 0413 692 264 claire.swift@jcu.edu.au |
Access these documents relevant to your role on Confluence:
Please Note: These documents are currently being updated to reflect the changes from the PSC
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.
Except where otherwise noted, this work is licensed under a Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 International License. Content from this Guide should be attributed to James Cook University Library. This does not apply to images, third party material (seek permission from the original owner) or any logos or insignia belonging to JCU or other bodies, which remain All Rights Reserved.