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Library Experience Cairns Guide: Useful Information

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Multi-Factor Authentication

JCU utilises Multifactor Authentication software (ForgeRock) when logging into JCU Online systems to keep your information as safe as possible.

Multifactor Authentication - SS0 ForgeRock- HR Online

  1. Install the Forge Rock Authenticator app on your mobile phone. 
  2. Go to HR Online and sign in with your Single Sign On
  3. It will automatically bring up this screen, select 'ForgeRock Authenticator (push notification) 
  4. You should see a QR Code - Open the app and press the + in the top left hand corner, which will ask you for access to your camera and push notifications, accept both.
  5. The camera will automatically open within the app, hold it up to the QR code and scan it.
  6. It will register to your device and bring up some recovery codes - MAKE SURE YOU TAKE A PHOTO AND SAVE THESE SOMEWHERE SAFE!!!!!! You will need them to log in if you don't log into SSO regularly or if you log into SSO from various computers.
  7. In the app click ACCEPT
  8. You should now be logged in.
  9. If you are unable to log in for any reason contact IT Helpdesk via Service Now, email: ithelpdesk@jcu.edu.au  or phone: 47815500, when prompted select option 1.

 

FAQs

Try searching or filtering by topic in our database of Frequently Asked Questions, before you refer a query on to another staff member. You can filter  to JCU Library Internal under the Groups drop down menu to view FAQs created for staff members.

Library Floor Maps

We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.Acknowledgement of Country

Creative Commons Licence
This work is licensed under a Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 International License, unless otherwise noted. Content from this Guide should be attributed to James Cook University Library. This does not apply to images, third party material (seek permission from the original owner) or any logos or insignia belonging to JCU or other bodies, which remain All Rights Reserved.

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