Library Guides
Library Guides
The Library Experience team has an extensive collection of procedures available on Confluence. These detail how to do a task, who is responsible for the task, and what resources you need to complete the task. Procedures are updated regularly to ensure consistency, efficiency, sustainability and currency. It is expected that you use the procedures that have been designed for each task to best support exceptional client service.
The Team Leader trusts her staff and the library’s systems to be working well, and for staff to be using systems correctly. Library systems and staff must have integrity so that when we resolve client issues, we know that we have done everything correctly and our systems have operated as designed.
Our team has interrelated responsibilities. One activity can involve staff from across the team, or from across teams. When you do your job well, you make it easier for your colleagues to do their part of the job well.
|
|
Library Experience Assistants |
Casual Librarians/Officers |
Librarians |
Team Leader, LE |
|
Document Copy Requests |
Pull the item from the shelf on request / Scan & the item / report on necessary procedure updates |
Scan the item / email it / report on necessary procedure updates |
Monitor LibAnswers queue / direct clients to the online form / test and update procedures |
Monitor LibAnswers queue / approve procedure updates |
User error can be addressed with focused self-service assistance, and outdated procedures can be updated to support the user experience. With a focus on supporting the student and client experience, staff should know and do their job well, and seek improvement in processes and their own skills.
If you are unsure how to complete a task –
If you see a way to accomplish a task more efficiently or sustainably, please speak with the Team Leader with your ideas. Innovation is encouraged.
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.
This work is licensed under a Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 International License, unless otherwise noted. Content from this Guide should be attributed to James Cook University Library. This does not apply to images, third party material (seek permission from the original owner) or any logos or insignia belonging to JCU or other bodies, which remain All Rights Reserved.