Library Guides
Library Guides
$27.50 per annum
20 General items for 3 weeks, automatic renewal
High School Student ID & Proof of current address (Can be obtained through parent ID, see below)
Will also need a parent or guardian to sign form and produce a relevant photo ID
Driver's Licence
Passport (if no address on passport include accompanying address documents)
18+ Card ( with accompanying address documents)
Electricity bill
Phone bill
Rates notice etc.
Note: Before you sign them up, check their ID matches what is written on the Membership Registration Form
Add the type of ID sighted to the Staff Use area at the bottom of the form. Example of how the form should look: Member Registration Form 2021 example Community.pdf
Open Alma
Location should be [YOUR CAMPUS] - Circulation Desk
Go to Fulfillment → Checkin/checkout → Manage Patron Services
Search using the borrower’s Surname, First name to check that the patron does not already have an account.
If an account is found follow the Renewing Year 11 & 12 student borrower accounts procedure
If an account is not found continue with the following steps to register them as a new borrower
Select Register New User on the upper right hand side of the screen.
Complete the following fields:
Student's First Name
Student's Last Name
Preferred names are the first and last names of the parent/guardian
Scan card barcode into Primary Identifier field
Select Community from the User Group from drop down options
Select Campus as JCU Australia
Student Email type and Student email address
Address:
Address line 1 - street number and street name or PO Box number
Address line 2 - suburb
Postcode
Student Phone type and number
Add PIN (last four digits of library card/ phone number)
Advise patron that this is what is used initially and that the first time they log into their library account with their barcode and PIN, they will be prompted to reset their password.
Community members can reset at anytime using the Forgot Password option. (If you are unable add a PIN number to a patron account please let a LE staff member know)
In User Management Information, tick Force password change on next login
Click Update User
Confirmation Message - Confirm
Click on borrower card number on the right hand side to open up the account
In the Contact Information tab, click + Add Phone number
Select phone type and type in Parent/guardian phone number
Select yes for preferred phone and click Add and close
Click +Add email address
Select email type and type in parent/guardian email address
In description put Parent/guardian and name in brackets
Select Yes for preferred address and click Save email
The system will automatically set the expiry date
Go to the fines and fees tab.
Follow the Waiving the amount procedure to remove the $55
Click on Add Fine or Fee
Fill in the following details:
Fee Type: Patron Registration Fee
Owner: James Cook University (automatically filled)
Fee Amount: $27.50
Click Add and Close
Click Save
Pay the fine in accordance to the Paying the fee on the account procedure.
(see Alumni not in system - Community Member Registration, Alumni in system - Community Member Registration, Reciprocal ULANZ Borrowers - Community Member Registration and Community Member Registration for their respective statistics)
In the Statistics tab, click on + Add Statistic
In the new box that opens, choose the following:
Category Type = Community user type
Statistical Category = School Student (Paying)
STAFF USE ONLY SECTION
This should be filled out once the patron has been signed up. All boxes should be filled in.
Once the membership is finalised, a welcome email should be sent via LibAnswers.
Note: In Townsville, Membership forms are to be placed in the tray for "Membership Registration Forms" to be checked by a Librarian. The Librarian will send the Welcome email once the ALMA account has been checked.
Log in to LibAnswers and create a new ticket in the Library Experience queue using the clients name and email address.
Once the ticket has been created, send a Reply using the Welcome Email - Community Borrower macros, editing the details as needed.
This macros will automatically add the tag LE: Membership
Submit Reply as Closed
This complimentary membership is offered to Year 11 & 12 students and staff from High Schools that have an agreement negotiated by JCU Marketing offering complimentary membership. Application forms are provided to the school by JCU Marketing who then sends the completed forms to the Library. Library staff will register the borrowers and supply Library cards to Marketing for delivery back to the school.
Current Schools:
Smithfield State High School (Cairns)
Thuringowa State High School (Townsville)
Purpose: The process for creating user accounts for Year 11 & 12 students and staff from High Schools that have an agreement negotiated by JCU Marketing offering complimentary membership.
Applicants complete the Member Registration Form provided to the school by marketing. Students must have the form signed by the school principal and their parent/guardian.
Open Alma
Location should be [YOUR CAMPUS] - Circulation Desk
Go to Fulfillment → checkin/checkout→ Manage Patron Services
Check for an existing record
Select Register New User on the upper right hand side of the screen.
Complete the following fields:
Student's First Name
Student's Last Name
Scan card barcode into Primary Identifier field
Select Associate Member from the User Group from drop down options
Select Campus as JCU Australia
Student Email type and Student email address
Address:
Address line 1 - street number and street name or PO Box number
Address line 2 - suburb
Postcode
City
Student Phone type and number
Add PIN (last four digits of student phone number - advise patron that this is what is used initially and that the first time they log into their library account with their barcode and PIN, they will be prompted to reset their password. Community members can reset at anytime using the Forgot Password option.
In User Management Information, tick Force password change on next login
Click Update User
Confirmation Message - Confirm
Click on ID number on right of screen and the click on Contact Information tab, click + Add Phone number
Select phone type and type in Parent/guardian phone number
Select No for preferred phone and click Add and close
Click +Add email address
Select email type = Alternative and type in parent/guardian email address
In description put Parent/guardian and name in brackets
Select No for preferred address and click Add and Close
Set Expiry date:
Students December 1st of the year they finish Year 12
Staff - end of the current year (initial 2021 intake will be given until Dec 1, 2022)
Click Save
Click on the primary identifier
Click on the Statistics tab,
Click on + Add Statistic
In the new box that opens, choose the following:
Category Type = Community user type
Statistical Category = School student (free) or High School staff (free)
In the Notes tab
Click Add Note
Note = Name of school
Type = other
Add and Close
Save (top right)
Fill out the details at the bottom of the paper form -
User Group = Associate AB
Statistical Category = SS (School student) or HSS (High School Staff)
Write name on back of card
Bundle cards and give to Team Leader/Supervisor who will organise for them to be given to the Schools Engagement team in Marketing
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.
Except where otherwise noted, this work is licensed under a Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 International License. Content from this Guide should be attributed to James Cook University Library. This does not apply to images, third party material (seek permission from the original owner) or any logos or insignia belonging to JCU or other bodies, which remain All Rights Reserved.