LE Cairns Procedures

Adults $55.00 per annum 

Photo ID & proof of current Australian address required.

Loans - 20 items for 3 weeks, automatic renewal

Alumni and other Community Members do not have access to our online resources with the following exceptions:

Anyone, including members of the public, can access our online resources from the two Community Use computers on the ground floor of the library

Fill in Membership Registration Form

3. Get a Member Registration Form and a blank Community Borrower library card from the bottom drawer of the filing cabinet outside Mark's office.

Alternatively you can print a new form by clicking on this link:

Acceptable Photo ID

Driver's Licence

Passport (if no address on passport include accompanying address documents)

18+ Card ( with accompanying address documents)

Address Documents:

Electricity bill

Phone bill

Rates notice etc.

Note: Before you sign them up, check their ID matches what is written on the Membership Registration Form

.

Open Alma

I am physically at: Cairns - CNS Circulation Desk

Fulfillment > Manage Patron Services

 

Search for borrower

Search using the borrower’s Surname, First name to check that the patron does not already have an account. 

If an account is found confirm if they are an Alumni or if they were a Reciprocal borrower

If alumni go to instructions for Alumni - Already in ALMA

If they were a Reciprocal borrower but are no longer eligible (graduated or withdrawn from their course) then

• Confirm their personal details,

• Amend their expiration date for one year,

• Update their statistics accordingly

• Remove any details about their University on their account

If an account is not found continue with the following steps to register them as a new borrower

 

Entering their Details

Select Register New User on the upper right hand side of the screen.

      

Complete the following fields:

USER INFORMATION

First Name

Last Name

Primary Identifier: scan card barcode

PIN number: last four numbers of their phone number or card number

User Group: Community Member - (or Associate Member for alumni)

Campus: JCU Australia

USER MANAGEMENT INFORMATION

tick Force password change on next login

EMAIL ADDRESSES

Email type

Email address

ADDRESSES

Address type

Address line 1 - street number and street name or PO Box number

Address line 2 - suburb

Postal code

PHONE NUMBERS

Phone type

Phone number

 

Advise client of PIN

• Advise client that the first time they log into their library account with their barcode and PIN, they will be prompted to reset their password.
• Community members can reset at anytime using the Forgot Password option. (If you are unable add a PIN number to a patron account please let a LE staff member know)

 

Click Update User

Confirmation Message - Confirm

• The system will automatically set the expiry date
• If it generates a 'Cash Limit' pop up, click Override
• Otherwise, it will generate the $55 membership fee

 

Pay the fee in accordance to the Paying the fee on the account procedure and receipt through Student Management System using the Using SMS procedure
 

Click on Statistics tab

Click + Add Statistic (top right)

Category Type: Leave blank

Statistical Category: Community Borrower

Click Add and Close

 

Fill out the form

STAFF USE ONLY SECTION

This should be filled out once the patron has been signed up. All boxes should be filled in. 

STEP 5: Sending the Welcome Email

In Cairns, Membership forms are to be placed in the tray outside Mark's office to be checked by a Librarian. The Librarian will send the Welcome email once the ALMA account has been checked. 

 

 

Dear XXXXXX

Welcome to the James Cook University Library. This email is just to give you a brief overview of the details of your membership with our Library.

• As a Community Member, you may borrow 20 standard items for three weeks at any one time. Further details about your account including book renewals and fines can be found via the Borrow and Renew section of our website.  
• The library also has a concise list of Open Access databases you are to access at anytime through our A-Z Database: Open Access page.

Library Opening Hours are available online. Please note that only current JCU students and staff are able to access outside of staffed hours.

YOUR LIBRARY ACCOUNT

You are able to log into your Library Account at any time via the JCU Library website.

• Currently your password is the last four numbers of your mobile phone number - please note when you first log in it will prompt you to change your password.
• Also, please note that community memberships yearly.  Your account will expire on DD/MM/YYYY
  • On this date, you are able to renew your account. Please bring ID with your current address when renewing.

Kind regards,
JCU Library Staff