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JCU Library Experience Procedures ALMA: Fulfilment

Checking for paid receipts

Checking for paid receipts

Purpose: 

  • To be able to find paid receipts on a patron account in ALMA

ALMA Roles

  • Fulfilment Operator
  • Circulation Operator

Responsibility 

  • All frontline staff

Checking for paid receipts

  • Go to fulfilment → checkin/checkout → Manage Patron Services
  • Search for the patron using their Student/Staff card
  • Scan patron card
  • Click on the price under active balance under the patron’s name on the right hand side of the screen
  • Click the amount button (Do not press Pay)

  • Which will bring up the Payment Details screen

  • Click on Status: Active and change to All

  • You should now see a list of all charges

  • Click on the amount under Remaining balances so further details about the transaction

  • Click on the number under Reference to see the receipt emailed to the Patron

Reprinting payment receipts

Reprinting payment receipts

Purpose: 

  • To be able to reprint payment receipts

ALMA Roles

  • Fulfilment Operator
  • Circulation Operator
  • Print out Queue Operator

Responsibility 

  • All Frontline staff 

ALMA sends out notices for loans, returns, overdue, available holds and lost charges via email. Please note you will only see Printouts that you have generated on your own account. 

As ALMA is an automated system we don't print payment receipts. However, we can provide a printed copy of the email upon request, if patrons are unable to access their email or library account. 

Printing from the Printouts Queue

  • Go to Admin →  Printing →  Printouts Queue

  • Click on the drop down arrow next to status and select Printed

  • Search for the Receipt/ letter that you would like to reprint and click on the ellipse […] button on the side

  • It will bring up the receipt. Check that it is the correct receipt and click print

  • Choose the printer you want to send it to and click print.

Printing from the fines page

  • Go to fulfilment → checkin/checkout → Manage Patron Services
  • Search for the patron using their Student/Staff card
  • Scan patron card
  • Click on the price under active balance under the patron’s name on the right hand side of the screen
  • Click the amount button (Do not press Pay)

  • Which will bring up the Payment Details screen

  • Click on Status: Active and change to All

  • You should now see a list of all charges

  • Click on the amount under Remaining balances so further details about the transaction

  • Click on the number under Reference to see the receipt emailed to the Patron

  • Click on either the  for Google Chrome or  for Mozilla Firefox
  • Find Print on the list and select it.

  • Select your printer (if you are on the TSV circulation desk you will need to add the D018-033 printer)
  • Select print.

We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.Acknowledgement of Country

Creative Commons Licence
This work is licensed under a Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 International License, unless otherwise noted. Content from this Guide should be attributed to James Cook University Library. This does not apply to images, third party material (seek permission from the original owner) or any logos or insignia belonging to JCU or other bodies, which remain All Rights Reserved.

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