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Sync log in problem

First check you can log on to EndNote Online 

1. Go to and log on with your JCU email address. 
2. If you can't remember your EndNote online account click on Forgot Password? and reset your EndNote online password 

When you can log in to EndNote Online, go to EndNote 

1. Click the Edit tab at the top > Preferences > Sync 
2. Check your JCU email address and EndNote online password are correct. 
3. Check that file path including the name of the EndNote library are exactly correct.

Reset sync

Reset Sync

Occasionally EndNote Desktop and EndNote Online will not Sync correctly or, you may wish to Sync a different library from the one you are currently Syncing.

Before attempting the procedure below ensure that your EndNote Desktop library is backed up in a Compressed Library.

  1. Open EndNote >click on Edit>Preferences>Sync. Disable all automatic syncing and then restart EndNote.
  2. Make sure the Trash is empty both in EndNote online as well as in EndNote desktop. For EndNote online, Log into your EndNote online account Delete all references and all groups from EndNote online, with the exception of any Shared Groups or ResearcherID Groups that they may have. To do so, login to EndNote online and check the reference under All References group and click on Delete. You will need to delete the groups as well, because when they sync with EndNote desktop, the groups will sync with the desktop. To delete the groups, go to the organise tab and click on Manage My Groups. Select the groups and delete.
  3. In EndNote desktop, open the correct copy (backup copy) of the library. Open EndNote>Edit>Preferences>Sync. Add this to the end of your E-Mail Address in the sync preferences: 
    Note! This is Case Sensitive -- resetLocalSync not “resetlocalsync". 
  4. Click OK to close the preferences, and then click the Sync button.
  5. EndNote will then appear to authenticate and return the prompt: “A Sync library can be linked to only one account. Do not proceed unless you intend to break the link to the original account.” This happens because EndNote is checking authentication. Click OK, and EndNote will purge any knowledge of a previous sync.
  6. EndNote will then display the message, “Your local sync state has been reset. Please re-enter your E-Mail Address, restart EndNote, and sync again.” Click Ok.
  7. Close EndNote and open it again. Close all libraries then open the library which you'd like to sync with EndNote online.
  8. Again go to your sync preferences; enter your username/password and setup automatic sync settings. 
  9. When you next click Sync, you will once again get the message “A Sync library can be linked to only one account. Do not proceed unless you intend to break the link to the original account.” Click OK.
  10. You will be prompted to make a backup. While this step is not required, it never hurts, follow the onscreen prompts to backup.
  11. A complete sync will then begin.


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