This page provides tips and troubleshooting help for clients using EndNote on a Mac computer.
It appears that there is an issue with the newest Macs and EndNote.
EndNote X9 was not designed for Big Sur. Upgrade to EndNote 20.1.0 for macOS Big Sur compatibility.
EndNote X9.2 will not work with the Catalina operating system for Mac.
Updating to X9.3.1 or later for Macs to fix this problem. Note X9.3.1 or later versions are also compatible with older Mac operating systems.
If you have not yet upgraded to Catalina:
If you have already upgraded to Catalina you will need to reinstall the software:
The new Mac OS system, Mojave, includes new Security & Privacy functions which can prevent EndNote CWYW from being able to correctly automate. This can result in the toolbar not working properly and inserting unformatted citations or give error messages. To correctly set these options:
High Sierra OS & Microsoft Office 2016 must upgrade to EndNote X8.2
If you have updated Microsoft Word and the EndNote toolbar has disappeared, update your EndNote software.
To update your X8 version, go to the "EndNote" menu and choose "Check for Updates".
Sierra users must use EndNote X8 or X8.2
You need to use File Associations to get EndNote to automatically open files of results from databases.
The main types of files that can be downloaded from databases include .ris (most databases, including One Search), .enw (Google Scholar) and .ciw (Web of Science).
Download the files linked below and follow these instructions to set up the file associations for the file formats listed above.
We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and acknowledge Traditional Owners of the lands where our staff and students, live, learn and work.