This page provides tips and troubleshooting help for clients using EndNote on a Mac computer.
The current version of EndNote (X9.2) will not work with the Catalina operating system for Mac.
EndNote have released a new update version (X9.3.1) for Macs to fix this problem. Note this version is also compatible with older Mac operating systems.
If you have not yet upgraded to Catalina:
If you have already upgraded to Catalina you will need to reinstall the software:
The new Mac OS system, Mojave, includes new Security & Privacy functions which can prevent EndNote CWYW from being able to correctly automate. This can result in the toolbar not working properly and inserting unformatted citations or give error messages. To correctly set these options:
High Sierra OS & Microsoft Office 2016 must upgrade to EndNote X8.2
If you have updated Microsoft Word and the EndNote toolbar has disappeared, update your EndNote software.
To update your X8 version, go to the "EndNote" menu and choose "Check for Updates".
Sierra users must use EndNote X8 or X8.2
You need to use File Associations to get EndNote to automatically open files of results from databases.
The main types of files that can be downloaded from databases include .ris (most databases, including One Search), .enw (Google Scholar) and .ciw (Web of Science).
Download the files linked below and follow these instructions to set up the file associations for the file formats listed above.
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